Introduction

At Harbour Horizon Travel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our services. We respect your privacy rights and are dedicated to maintaining transparency about our data practices.

This policy applies to all information collected through our website www.harbourhorizontravel.com.au, as well as any related services, sales, marketing, or events. Please read this policy carefully to understand how we handle your information.

Information We Collect

We collect personal information that you voluntarily provide to us when you express interest in obtaining information about our services, when you register for events, or when you otherwise contact us.

Personal Information

The personal information we collect may include, but is not limited to:

• Name, email address, phone number, and mailing address
• Billing information, such as credit card numbers and billing address
• Passport details and other identification information necessary for travel arrangements
• Travel preferences, dietary restrictions, and health information relevant to your trip
• Travel history and feedback about your experiences with our services

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address, browser type, device type, and operating system
• Pages you visit on our website and how you interact with our content
• Referring websites or sources that led you to our site
• Time spent on our website and date/time stamps

This information is collected using cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and improve our marketing efforts.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, personalizing, and improving our services
• Processing transactions and managing your travel arrangements
• Communicating with you about your inquiries, bookings, and relevant updates
• Sending promotional materials and newsletters (if you have opted in)
• Conducting analytics and market research to enhance our offerings
• Complying with legal obligations and protecting our rights
• Detecting and preventing fraud or other unauthorized activities

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.

Information Sharing and Disclosures

We may share your information with third parties in certain circumstances:

Business Partners and Service Providers

To fulfill your travel arrangements, we may share necessary information with airlines, hotels, tour operators, and other service providers involved in your trip. These parties will only have access to the information they need to perform their functions.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., immigration officials, court order, or government agency).

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

With Your Consent

We may share your information with other third parties with your consent or at your direction.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify or update inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your information
• The right to data portability
• The right to withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us using the details provided in the "Contact Us" section below. Please note that we may ask you to verify your identity before responding to such requests.

Cookies and Tracking Technologies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

Marketing Communications

You can opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any email or by contacting us directly.

Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers, and any payment transactions will be encrypted using SSL technology.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

International Transfers

As a travel agency, we operate internationally and may transfer your personal information to countries other than the one in which you reside. We ensure appropriate safeguards are in place to protect your information when it is transferred internationally, including through the use of standard contractual clauses or other suitable mechanisms.

By providing your personal information, you acknowledge and consent to these international transfers as described in this Privacy Policy.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

We will obtain your consent to any material changes if and where this is required by applicable data protection laws. You can see when this Privacy Policy was last updated by checking the "last updated" date displayed at the top of this Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Harbour Horizon Travel
102 Harbour Street
Sydney, NSW 2000
Australia
Email: [email protected]
Phone: +61 2 8123 9876